Anderson Instrumentation Repair Program
The Anderson repair program is a simple process that allows our customers to have their products repaired or replaced at a discount, while we take care of the work.
- Labor fee of just $80-150 if the unit is found to be in working order and just needs cleaned/recalibrated
- 10% cost savings on a new unit if the item is not repairable
1. Contact your Rodem Rep
2. Customer provides:
- Model #
- Serial #
- Issue they are experiencing with product
3. Rodem pulls an RGA off Anderson’s website for said item(s)
*Items typically not eligible for repair due to sealed construction
- All pressure-based level sensors
- Digital thermometers
- Pressure transmitters and any gauges with physical damage to the fitting or diaphragm
*Items that require return for evaluation
- Flow products (meters, controllers, printers)
- Recorders, controllers, digital indicators
- Analytical products (sensors, analyzers, transmitters)
4. Unit is sent back to Anderson with RMA. Either:
- Rodem rep picks item up and ships for customer
- Customer sends item directly to Anderson
5. Once received, the Anderson repair team will evaluate and send a report to Rodem CSR regarding product issue
A repair/replacement quote will be emailed to Rodem CSR within 5-7 business days
6. Report is sent to customer who can issue a PO to have the item repaired/replaced or have the item scrapped
If replacement is wanted, Anderson will immediately process replacement order at standard lead time
*If Anderson does not hear back from customer within 30 days, the item will be returned or scrapped
*If scrapped, Anderson will recycle the product at no cost