“You never cease to amaze me.
Our thoughts and prayers also that you and yours are safe and well.
As you can only imagine we are wide open. We are turning record numbers and we know it’s still not enough.
Thank you so very much for your expedient response. Know that what you do helps make a difference in Baxter’s unwavering commitment to save and sustain lives worldwide, tomorrow and beyond.
Again, Thank you for everything you do.”
“Just a few words to tell you how much I appreciated working with you guys. Your group are real problem solvers for a company like ours. As you know, detailed engineering is not always possible when you do a project like we did at the speed we did. This is the team you need to make things happen.”
-VP of Engineering & Process Improvement, Personal Care Customer
“Your team has provided the best combination of accurate information and speed of assistance out of the distributors I’ve worked with so far.”
“I am very satisfied with the welding performed on our lines, they are exceptional.”
“(Rodem) Provides sanitary piping design and installation for blending systems. Greg Watkins is excellent. Greg is very responsive, knowledgeable and helpful. Service exceeds other current contractors. (We choose Rodem over others based on) Quality service and expertise and knowledge of employees.”
“Quality parts, fast part quotes and delivery, and professional service staff… (Rodem Service) from Jeff Ernst and Greg Goebel is much better (than other vendors). Fastest parts turnaround from order to delivery. We are never down for over a day.
The repair tech came down last year for a day of operational training and hands on repair. Everyone learned a lot and the tech kept everyone interested and involved all day. Time and money well spent on an engaging teacher and tech.”
“We at Graeter’s have an excellent relationship with the Rodem family… Jim Frey and Jacque Hawkins. They understand the workings of our process and when we need something they are there for us. (Compared to other vendors we give Rodem) Rating of 10! They are my go to for Dairy/operational needs. Rodem isn’t just a partner but a friend. (One experience that stands out is a) Few years ago in the middle of the night we had an issue with our CIP system. Jim Frey and his team were able to get the part we needed and Jim assisted us with getting back online.”
“(Service is) top notch. (We benefit from) on time delivery and good pricing (and Rodem gets) anything I need in a hurry. (We choose Rodem over other distributing partners based on) product knowledge.”
“(Our company benefits from working with Rodem through) Asset availability, efficient execution of critical repairs, process improvements through collaboration. Relations are exceptional with Kevin Bingley being a trusted primary vendor contact for materials used throughout Utilities. (Rodem’s) Service far exceeds most if not all other suppliers. (We choose Rodem over other distributing partners because of) Responsive and reliable service, knowledgeable resource and innovative solutions. …There are so many (standout experiences) I defer to selecting one. (Rodem delivers) Consistent customer service and ability to move critical materials at critical times.”
“Rodem is our support & rep for equipment we currently have. (They are an) Excellent resource for valve questions and parts. (We receive) Great service and support from Kevin Bingley (and) excellent service in emergency situations. Several occasions Kevin Bingley has brought us equipment, valves, valve actuators, switches, etc. during emergencies at Grifols.”
“Rodem helps supply our company with quality products that help keep us efficient and operational. Dan Mason is my Account Manager, he is a great asset to Rodem and knows a lot of the parts we use. It’s great to work with someone that’s knowledgeable and as helpful as Dan is. He is also a great guy and someone I consider a great friend.
Service is Awesome! I always get what I need in a timely manner. Great People!!! Dan Mason, Bridger Yancey, and Scott Greene are all great to work with. Having a great relationship with your vendors makes business easy!! (Rodem has) Always been there when I need them, there are so many instances I can’t even start to mention how helpful the guys in Knoxville have been to us here at Milkco….Thanks!”
“Mark…. You’re the man! Thank you….. It has been a PRIVILEGE to work with you and the Boy’s on this project. The boys are very talented and hard- working and you are a good leader and mentor. It was a real pleasure to meet and really get to know the Rodem Team personally as well as professionally. The Team acted in a safe and professional manner throughout the whole project. I know at times, it was difficult to work under certain conditions, but you all showed up on time, (and) did your jobs… The quality of your work and the safe manner in which you did your work was obvious by comparison.
Again, I thank you and the entire Rodem team for doing a great job. I hope I get the opportunity to work with you again!”
“We were all in the office just now discussing how much of a pleasure you are to work with. I almost wish we used Rodem for all of our parts and supply needs. We can always count on your quick and knowledgeable responses and it’s truly appreciated. I just thought you’d like to know that we appreciate all that you do.”
“Dan (Mason), thank you very much for your outstanding support. You are definitely going into my “rolodex.” I appreciate the professional manner in which you dealt with our changing and uncertain requirements and came through with solutions to our needs.
…Dan was the only one of multiple US based providers to come through with valves and pumps to re-fit Castlebar.”
“Jon (Pritchard) and John Ryan (Zimmerman),
From all of us at SPX, Delevan, I personally want to thank you for going as Jim Keene states, above and beyond helping us get this part which was desperately needed for a machine that Delevan had to ship out this week. Working with you both on an everyday basis, you always are very professional and willing to meet Nestle’s needs as well as ours and I appreciate that so much.
…you should be proud of the fine job these two young men provided us, not only yesterday, but every day. They certainly have the “delight the customer” mentality and I can tell that they care about the customer, the relationships they develop, and most of all the “Rodem” pride. Thanks again Jon and John Ryan.”
“Your professionalism is held in high regard with our company. …Prompt, courteous, to the point and high integrity (customer service) are just a few of the reasons we keep coming back.”
“Rodem is our brochure for processing components and instrumentation as well as providing engineering services. We also rely on Rodem service for sanitary piping. Rodem is my first choice for support in most cases due to your experience in the industry and ability to support the majority of our critical systems.
We have a weekly visit by a Rodem representative which we have come to rely on to sustain our operation.”
“Service technician is prompt, does good work and has helped with recommendations to improve our systems.”
“We have (recently completed) process piping installation of DI Water System… the Techs do an excellent job at installing.”
“Customer service is great. Always prompt and on time with quotes and deliveries. Local sales rep is an excellent wealth of knowledge.”
“Just wanted you to know that I don’t recall working with any vendor rep that’s as good as Pam.
She’s probably the most prompt and responsive I’ve ever worked with and it’s hard to want to go to any other vendor when I’m spoiled.”
“I would like to make you aware of the experience I had while working with the Rodem crew headed by Mark Barnett. Mark was in charge of the crew for the installation of our line 65. As the plant hygienist, my job is to validate the piping, cleaning, and sanitization recipes prior to starting the line. I would like to make you aware that Mark and his crew was very polite, professional, and a pleasure to work with on this project. Mark and his crew took care of everything that needed attention in a swift and expert manner. It allowed for a quick and uneventful installation. I realize people are quick to send the complaining e-mails, but I felt that my experience with Mark and his crew warranted an e-mail to let you know how much I appreciated the hard work and effort that was put into this project by Mark and his men.”
“Keith did an exceptional job working with our mechanics and recommending processes that will allow us to be more proactive in the maintenance of these valves. We look forward to him returning for a follow up visit in about a year.”
“The zero trans fat project at New Your Frozen Foods is a success. The success of the project is due to the efforts of many contractors and people who work at NYFF. The most critical person to the success of this project was Greg Watkins.
The project was presented for approval one week after a successful zero trans fat product trial. Greg and I worked intensely that week. I would not have been able to present the project on time without the late night emails from Greg. The project had to be presented when it was in order to install the system by the deadline for Trans fat labeling. I realize others supported Greg at Rodem. Mark Barnett was great as project manager of the installation, and Joe Arlinghouse developed a good design. However, Greg took responsibility of getting me the information I needed for the project presentation.
Before that week, there was over a year of preparation that Greg did with us in getting to the successful product trial.
Greg helped me through many contractor meetings to prepare for the plant shutdowns and systems installation after the project was approved. The contractors and I always went to Greg for the information we needed to make the support system work.
I enjoyed working with Greg and am looking forward to doing other projects with Rodem, because I can rely on Greg to get the job done.”
“I am writing to thank you for your support on our recent Jelly Cooler project in our Lawrenceburg facility. We have completed two consecutive runs with outstanding results. It is performing as we had hoped when we conceived the project. I know that it was a painful episode for Rodem as well as Algood Food Company. It is surprising how often when a problem occurs with a project that suddenly my phone calls don’t get answered. I never worry about that with Rodem. Your staff rolls up their sleeves and goes to work to come up with a solution. That is why you are our preferred provider of companies…”