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Thank you for visiting our help page. Please see below for answers regarding our webstore, your webstore account, or any other questions you may have.
This page is designed to provide help specifically for shopping online with Rodem. If you would like personalized assistance or can’t find what you’re looking for, please contact us and we will reach out to you shortly.
On Rodem’s Webstore , you will find commonly purchased items. Browse our site to purchase parts, sanitary supplies, and basic processing equipment from industry leading food grade manufacturers. For engineered or custom solutions and problem solving, please request a consultation.
For a personalized shopping experience create a webstore account here. If you already have an account you can login to access account and order information.
To shop without an account simply add items to your cart and checkout!
There’s multiple ways to navigate the product catalog on Rodem’s storefront. You can use the search tool to find exactly what you are looking for or navigate our product categories and refine your search with the filters.
Explore our featured offering of parts, critical spares, plant supplies, and installation materials that you need to keep your process operating at peak efficiency. If you can’t find the item you are looking for, please reach out via our contact form and we will help you find what you need to to keep your process operating efficiently.
Rodem’s webstore features commonly purchased products from a variety of manufacturers. For engineered custom solutions or help from a product expert please visit our contact page.
Rodem Webstore Accounts allow for a custom shopping experience with access to past purchases, faster checkouts, and other helpful features.
To create your own Rodem Webstore account click here or during the checkout process and enter the requested information.
Click on the Login button on the top right hand side of the page.
Yes you can!
To checkout without an account simply select “Checkout as Guest” during the checkout progress.
Type your search criteria into the search bar found on the top of the page. This search is designed to check the product number, description, and product attributes for your entry.
On the left side of every product list page you’ll find a list of product attributes you can filter by.
If you cannot find what you are looking for, you can use our Contact page or submit a request for quote.
The listing of products available on our Webstore is constantly growing, with new items being added regularly.
If we don’t yet have the product you are looking for listed on our Webstore, please submit an RFQ on our Get A Quote page or Contact Us.
Once you are logged in, you will find My Account accessible by clicking on the “Webstore Account” in the top right side of the page.
In the My Account area, you will find information on:
To change your password please use the password change feature found under the account details tab in the my account page.
To make a return, please contact [email protected] directly or our customer service department at [email protected].
Once you are logged in, go to the “My Account” page.
Click on My orders.
Within the order detail page, you will find status information on each line. Here you will see if the product has been shipped or invoiced yet.
Tracking information will be sent to the account email when items are ready to ship and a tracking sticker is created.
Rodem has seven brick and mortar locations located in Ohio, Indiana, Tennessee and North Carolina. We have satellite offices with local representatives throughout the Midwest and Southeast. Find our office locations here.
Rodem has access to an extensive portfolio of manufacturers committed to the highest quality of sanitary processing equipment, parts and solutions. As an integrated supplier, we have the ability to ensure the greatest product availability at the best price. Download a line card to see our leading manufacturers.
For help specifically related to our Webstore please email us at [email protected].
Yes. In order to be tax exempt on Rodem’s Webstore you must create an account and check the box “I am Tax Exempt” and then upload your tax exempt documentation. Note this may take some time to process.
You can pay in one of two ways.
At Rodem Inc., we are committed to your complete satisfaction with every order. We pride ourselves on the quality of our products and services. If you are not satisfied with your purchase, we are here to make it right.
30-Day Return Policy: You have up to 30 days from the ship date to return an item to us for a refund, provided it meets the following criteria:
Restocking Fee: Orders returned to us may be subject to a restocking fee of 15% or more. This fee helps cover the costs associated with processing and restocking returned items. Restocking rates are subject to manufacturer’s requirements and may vary.
How to Initiate a Return: To initiate a return, please contact our customer service team within the 30-day window. Our representatives will guide you through the return process and provide you with a return authorization (RA) number. You can also email [email protected] if you do not know who your customer service rep is.
Return Shipping: Customers are responsible for the return shipping costs unless the item is being returned due to our error or a defective product.
Refund Processing: Once we receive your returned item and verify its eligibility for a refund, we will process your request promptly. Refunds will be issued to the original payment method used for the purchase.
Contact Us: If you have any questions or concerns about our return policy, please don’t hesitate to reach out to our customer service team. We are here to assist you and ensure your shopping experience with Rodem Inc. is a positive one.
Thank you for choosing Rodem Inc. We appreciate your business and look forward to serving you again in the future.
From a simple replacement part to a turn-key customized solution, Rodem is here to help.
E-mail: [email protected]
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